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Use the same ticket when you exit. Once your order is stored on Clipper readers and fare gates, you can tag your card to them to pick up the value. How does Auto-Reload work with monthly passes? Should you want to change your booking in any capacity, a $30 USD fee will be charged and you must contact us to modify your booking. We do not accept cash, checks or debit cards requiring a PIN. You can travel from SeaTac Airport to Seattle Clipper terminal the following ways: We strongly recommend arriving one hour before departure time for your sailing. Each checked luggage item must weigh less than 50 pounds with linear dimensions that do not exceed 62 (length + width + height) including handles and wheels. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. All rights reserved. You are allowed to check up to two pieces of luggage on the Victoria Clipper fast ferry at the cost of $20.00 USD / $25.00 CAD (Credit Card ONLY, Cash NOT accepted) per checked bag per leg of travel. Please plan accordingly and allow sufficient time. Dumbarton Express. Picking up your value means loading the value on your card after youve placed an online or phone order. If you are a booked guest, you can quickly change or confirm your San Juan Clipper seats by visiting our seat selection portal. ENTERING THE UNITED STATES: US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. If your next order will cause your Clipper card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. Free Wi-Fi is available in both our Seattle and Victoria, BC terminal. Monday-Friday 7 a.m. - 7 p.m. Saturday and Sunday 7 a.m. - 4 p.m. custserv@clippercard.com. Get Morning Report and other email newsletters. Enhanced Driver License or an Enhanced ID Card (EDL/ID) applicable to, An original or copy of his or her birth certificate. Your value normally will be available by the first day of the benefit month, but you have to tag your card to a card reader to pick up the value and update your card balance. Please call 800-888-2535 or submit your request via our contact us page. When you set up Auto-Reload or load value to your card online or by phone, you have 6 months from the order date to tag your card to a Clipper reader to load cash value and 31-day passes. On board the Victoria Clipper V ferry, A selection of locally-sourced meals, such as handmade sandwiches, yogurt parfaits, muffins and light snacks available for purchase on board. For Caltrain and SMART, you can cancel your ride and get a full refund if you tag again at the same station within 15 minutes. Pay With For example, if you have an AC Transit 31-day pass that expires on May 12, the new pass will not become active until the first time the card is tagged AFTER May 12. Registered cardholders can report lost, stolen or damaged cards and request replacements. Choose to stay logged in or to log out. If your card is registered, contact us so we can block your card from further use. The RTC Clipper card is a version of Clipper created for passengers under 65with qualifying disabilities to provide 62.5% off. Can I set up Auto-Reload for cash value and a pass? Load a Clipper card onto your phone and pay with Apple Pay or Google Pay. If you are a Travel Agent or Clipper Commodore and would like to view/edit an existing booking, please visit the Agent Dashboard. I recently registered my card but for some reason my card is 'still pending' and tomorrow is going to be the 5th day. You can load a Monthly Pass on your card, as well as cash value for Single Rides or a Day Pass. There is a 50 cent surcharge per trip for paper tickets. Hold it flat against the Clipper logo on the Clipper reader until you hear it beep or the BART fare gate displays \OK\. All rights reserved. Be sure to review the paper ticket fare chart at the station. We do allow walk-up day-of guests to purchase tickets if space allows. Note: These locations cannot replace RTC cards or cards associated with an employer, school or other institutional program. Im so glad that I dont have to go into the office the last two weeks. We strongly recommend that you check-in online prior to arriving at our terminals for travel. 3 1 1 Sponsored by Beverly Hills MD How to: Fix thinning brows. Vending machinesaccept all U.S. coins and dollar bills (excluding $50 and $100 bills). For more detailed step-by-step instructions on how to add a new Clipper card to your phone, please go to Clipper'sApple Paypage orGoogle Paypage for more information. Choose an Option to Begin Planning Your Trip. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code and select Save. If you do not hear any beeps or see any lights, your card may be defective or damaged. I loaded value online, but when I tried to use my card, it wasnt there. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. Your card should arrive within 5 to 10 days. Your Auto-Reload is now cancelled, but your online account will not reflect this until the next time you tag your card. If you enter a station and change your mind, seea station agent before exiting to avoid the excursion fare. There's no need to open an app. We've made it easy with quick guides to every service on Clipper. 4 yr. ago. All guests are welcome to use the top outside viewing deck as desired during our trips. Please check out this 2022 guide to Seattle whale watching. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. Q: Im taking VTA, and *ding*: you are down to less than $1 on your Clipper card. It depends on how you buy your pass. No. What happens if I tag on, but I change my mind? If your card is found to be defective through no fault of your own and you have had it for less than a year, we will replace the defective card and restore your balance free of charge. If you dont have enough cash to add the minimum balance to exit the station, please speak with the Station Agent for access to the free area to add value. Getting Started. My wife tried to the use the card lately since ac just started charging but they told her it didnt no have enough. This page includes balance protection, online accounts, and card cancellation. While paper tickets willno longer be available for purchase at stations except SFO, riders are stillable to use the paper tickets they already have to enter andexit through fare gates. To add value to your Clipper card, open your mobile wallet on your phone. No input is required. All discounts are set up in advance through Clipper. The top outer viewing deck is open to all guests and is non-reserved seating to enjoy during our whale watching trips. Thats why we say to allow a few extra days if you are picking up your value on a bus. Boarding starts 1 hour before your boat is scheduled to leave. Yes. At the Oakland International Airport, just a short walk from either terminal is the BART Oakland Airport station, where you board the BART to OAK train to go to the BART Coliseum station; once at Coliseum station, you can buy a card, load cash value and tag your card to exit BART to OAK and transfer to another train to reach other stations in the BART system. I have loaded a lot of money on a clipper card through the website months ago. When booking online, please mark the box noting that a guest will require standard wheelchair assistance and contact us with any questions so that we may add a note to your reservation. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? In addition, we offer a full range of beverages options, including locally-distilled spirits. This site is protected by Google's invisible reCAPTCHA. Clipper A Clipper card makes it easy and affordable to ride VTA with free two-hour transfers. Visit our Ticket Sales page for information about purchasing Group Tickets or School Sponsored Field Trip tickets. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Final boarding is 15 minutes before the scheduled departure time. Robbins parking lot locations are also available for overnight parking. And, to get it back, its an hour on hold, and three to five business days.. You can use our automated phone service 24/7 to check balances and pass expiration dates. For single rides, adult Clipper cardsget a 6.25% discount on cash value rides by buying $48 worth of value for $45 or $64 worth of value for $60. For more information, visit Sales and Service Locations. Be sure you tap on Caltrain's platform. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. For all cards (plastic and cards on your phone) with BART HVD, value will be available in the normal reload time frame. Please note that we are unable to accommodate motorized wheelchairs on San Juan Clipper due to space and boarding constraints. You can use cash value on all transit systems that accept Clipper. Please note that The Hub is permanently closed. What should I do if my card is lost or stolen? YES! To add a card to your Android phone, open Google Pay and click the + sign. Please note that you cannot use your phone to unlock bikeshares. What happened to my order? You can only order a BART high-value discount ticket by setting it up for automatic reloading, and again, Clipper will reload the ticket you order after the balance falls below $10. US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. Some transit agencies charge fares based on distance or zones. To find out more information about replacing an RTC card, please visit 511.org. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. The card reader at Caltrain stations. Key Clipper information translated to Spanish. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. If you have more questions about Clipper services, Auto-Reload, passes and transit benefits during COVID-19, please see our Frequently Asked Questions. Clipper Customer Service 877.878.8883 TDD/TTY: 711 or 800.735.2929 Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.-4 p.m. You can use our automated phone service 24/7 to check balances and pass expiration dates. Once your Go Pass Provider enters your Clipper card serial number into Clipper's online portal, you must tap your card to a card reader to load the Go Pass within 180 days (Note: This counts as your tap on). When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. Select machines accept credit and debit cards. Learn more about Clipper START and how to apply here. Q&A: Highway 101 express lanes opened Friday. After that, Clipper will not charge you untilafteryou tag your card and load your pass on it. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. opens in new window. Registered cardholders can report lost, stolen or damaged cards and request replacements. Clipper defines a child as 11 years and younger, but hotels and tours may have different child ages. Get the Clipper app. Keep your phone handy in case an inspector asks to see your fare. How can I set up my card to automatically reload? Can I get reimbursed? Tagging on with a plastic Clipper card or mobile Clipper card: Your session is about to expire due to inactivity. If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. PLEASE NOTE: Clippers terminals and the Victoria Clipper vessel are cashless, meaning purchases must be made with Visa, MasterCard, American Express or Discover Card. You can set up automatic reloading when you initially order a card and load value online. Clipper account access including checkingyour balance can be found on the Clipper website. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I'd like to plan my visit to the Bay Area in advance. Clipper automatically checks for a valid pass. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. Yes, there is. Failure to provide such evidencemay make you inadmissible to Canada. With the start of the school year, "we had an avalanche of youth apply for the cards," said Clarence Johnson, spokesman for AC Transit. Can I get a card at an airport? Funds added using Apple Pay and Google Pay areimmediately available for use. The new Clipper Card App, was recently released to the iPhone over the previous weekend of April 16 2021 and released to Google Play in May 2021 If a user transfers their physical card (Including EasyPasses) to their digital one, the physical card is automatically turned off. In December 2020, BART completed the transition of machines at all stations to offer Clipper as the only fare product available for purchase. Be sure to call your bank and credit card companies before departing to avoid any surprise charges and to inform them of your travel plans to prevent your card from being deactivated. The terminal is located Victorias Inner Harbour at 254 Belleville Street, which is about a block from the Hotel Grand Pacific. "It's overwhelmed our ability to process the applications." In Seattle, the nearby Bell Street Pier garage is located at 9 Wall Street, directly across Alaskan Way from the Edgewater Hotel. You can also set up Clipper on your phone through Apple Wallet. You will need to tag your card to a card reader or ticket machine to activate it. And you can do it anytime. Getting Started. For guests traveling internationally, please review our ID and Requirements carefully before booking travel. You have up to 6 months to spend down your balance, so you can load the funds. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. You are required to process through U.S. Customs & Border Protection Immigration processing before boarding any departure from Victoria. You will need to tag your card to a card reader or ticket machine to activate it. This page includes Using Clipper on specific agencies. Here are some great resources to check out: For the quickest response, please use our Contact Us page to submit your request. You can also stop at a transportation information booth to buy a card and load all types of value, including the Muni Visitor Passport good for 1, 3 or 7 days of unlimited rides on San Franciscos transit system. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com or 408-920-5335. There is a 50 cent surcharge per trip for paper tickets. It still says my trip is in progress, any way to cancel this? When will I be charged for my Auto-Reload value? This page includes when value is available, online orders, different types of value, and blocked cards. On a successful tag, your Apple Watch will beep, and lights and a Travel OK screen will appear on the machine. Due to limited loading capabilities, motorized scooters are typically not allowed in the cabin and are instead stored on the outside deck. Clipper says it does not take funds away, even if the card goes unused for years. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. Golden Gate Ferry and Muni ticket machines only sell adult Clipper cards. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. Yes, both vessels offer a gift shop with a wide array of fun and unique Pacific Northwest apparel including t-shirts, sweatshirts, hats and beanies as well as stickers and postcards. Can I manage my Clipper account and pay my transit fares with my phone? If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. We will automatically send a declined payment notice to the email address in your Clipper account. Youth/Senior Cards. Open the Clipper app and select the card you want to set up for Auto-Reload. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. Our terminal in Victoria is currently open 10:00am 5:00pm. Clipper on VTA EZFare VTA's EZfare app has been replaced by the Bay Area's regional transit fare payment app, Clipper. Use EXIT to terminate a DO WHILE structure based on a condition other than the DO WHILE condition. Funds are immediately available when added using a vending machine at BART. Youth and Senior Clipper cards can be obtained by mail or there are multiple locations across the Bay Area where you can apply and immediately receivea Youth or Senior card (on the Clipper discountswebsite select "Staffed Locations" under "Location Type" for Youth and Senior card services). We took that balance and put most of it onto our Clipper cards, for the day that we would once again ride the rails. Opens in new window. Visit clippercard.com and buy online. You cannot carry firearms, ammunition, explosives or any other form of goods considered dangerous on board the Victoria Clipper or San Juan Clipper ferries. At check-in, bikes must be stripped of any packs, tire pumps, water bottles, etc., and a Bicycle Acceptance waiver must be completed and signed by the passenger. If you forget to tag off, thats the fare you will pay. Key Clipper information translated to Chinese. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. Includes one-way or round trip travel via the Clipper ferry. You can only purchase an HVD ticket online by setting up Autoload or through a transit benefit program. An email notification will be sent out 7 days prior to travel as a reminder for check-in. Yes. Health, Security and Passport checks are done at the ticket counter for all Seattle Victoria passengers. For all other cards on your phone without HVD, value will be available immediately. RTC customers can transfer their RTC cards to their phones for mobile payment and continue to receive all their discounts, but their plastic card can then no longer be used for fare payment. They are: Economy Class Situated on the lower deck of the main cabin, Economy Class offers locally sourced food, spirits and beverages available for purchase as well as an onboard gift shop. If you set up Auto-Reload for cash value, when your balance falls below $10, Clipper will automatically reload you card when you pay your next fare. If you do not tag your card again until May 24, the new pass will be activated with a start date of May 24 and an expiration date 31 days from the start date. If you do not receive your transit benefit value by the first day of the benefit month, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). New to Clipper? Passengers will board the vessel after clearing through U.S. Customs and Border Protection Immigration processing. As part of our Whale Watching Guarantee, if you dont see whales on your San Juan Clipper whale watching trip, you will receive a voucher for another trip on us. Travel Agents and Clipper Commodores with existing accounts can log in to create new bookings. Yes. What's the difference between cash value and BART high-value discount (HVD) tickets? If you purchase value for your plastic Clipper card online or by phone, it wont be available immediately. This page includes how to tag, card issues, and visitor info. If you are prone to seasickness or motion sickness, we proactively provide complimentary ginger candies as well as Dramamine and Meclizine, which we recommend you take as soon as boarding is completed. To provide payment, log in to your Clipper account and edit your Primary Payment method. Yes. You can order a card and value online but note we can only mail cards to domestic addresses. Your session is about to expire due to inactivity. Hotel Package: Non-refundable within 4 days of travel date. We work with a highly-vetted portfolio of outstanding hotel partners to offer you great deals on overnight stays. A: Your anger is warranted. Once onboard the vessel, an announcement will be made to retrieve parking validations at the galley. 2020, Metropolitan Transportation Commission. Yes, you can use the Clipper app to manage your account on your phone. Clipper's terms state that after three years your card is inactive, but there's something weird about "Undelivered Order - Transaction ordering products or cash value that is not added to a Card. Everything you need to know when you travel with Clipper! Select "Add money" and follow the steps to continue purchasing a card and adding value to it. How do I set up and use a Clipper card on my phone? For Andriod phones, you may need the move your phone around. Q: Dear Mr. Roadshow, wise Sultan of Stop & Go, Tsar of Transit, Oracle of Offramps: Last December, my wife had a substantial balance on her company transit deduction account. Call Clipper Customer Service at 877.878.8883, TDD/TTY 711 or 800.735.2929, to request reimbursement of any cash fares you feel have been mistakenly charged to your card. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. See the, You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the plus + icon. We strongly encourage customers to take advantage of the time to unplug from technology! Departure times, terminal locations, check-in and boarding, luggage, ID requirements and more. Well I paid online so my serial number for the card is correct and said the $20 is ready for "pick up" which I went to the bart station and asked . After the end of the sales window, be prepared to pay your fares with cash value. If you are signed up for automatic reloading or if you order your pass online or by phone, Clipper will automatically add the new pass to your Clipper card the next time you tag, after the original pass has expired. For more information, visit Sales and Service Locations. Or get help resolving other issues with your account. Please note that the voucher is not valid for seeing a specific whale species and is also not valid for a cash back exchange. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. . If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. Phone. This rate is automatically adjusted when you add a hotel to a ferry booking or book a package. Balance protection Online accounts Card cancellation, When value is available Online orders Blocked cards, How it works Mobile payments Clipper mobile app, How RTC cards work Accessible information Using Clipper equipment, Proof of eligibility Eligibility change Balance transfers, Protecting your privacy Information retention. Credit card charges are processed immediately. Learn more about using Clipper on your phone. If you want to change your class of seating, you will need to reach out to our Reservations team. All rights reserved. Bay Area Bikeshare users who use Clipper cards will also need to keep their plastic cards to unlock bikeshares. A couple of things have to happen before you can use the value. Guests traveling on our San Juan ClipperSeattle whale watching tours do not need to present identification other than a boarding pass. What if my Auto-Reload payment fails and/or the card reader says BLOCKED BAD DEBT? 5 6 6 comments Best Add a Comment BooksandPandas 1 yr. ago I would give them a call! You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. My card shows it was cleared month ago but the card is saying it doesnt have enough money. International travelers, including Canadian citizens, will need proof of being fully vaccinated against COVID-19. Should you miss this announcement, our crew will make sure you receive a parking validation ticket when arriving back at Pier 69 in Seattle. I add that if you use cash value on a Clipper card, you are limited to a maximum of $300 cash value on the Clipper card. To provide payment, log in to your Clipper account and edit the payment information in My Profile. Choose your payment method and complete the order. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. There's no need to open an app. Otherwise, you will be logged out automatically. You can also add value through the Clipper app. Select "Transit card" and "Add Clipper card". Otherwise, you will be logged out automatically. It currently shows I have the amount in the pending passes area but shows I have it in cash value. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. Muni Fares & Passes. Clipper isadministered by the Metropolitan Transportation Commission.